Introduction
During my time as a Business Analyst Intern at Abhyaz, under CNCTrain project. I had the opportunity to immerse myself in a dynamic environment focused on service management for MTAB products. This role not only helped me hone my analytical skills but also provided deep insights into client interaction, CRM management, and financial documentation, all critical aspects of the CNCTrain project.
Learning and Growth:
My experience at CNCTrain was a significant learning journey. I gained hands-on experience with tools like Zoho Desk, Zoho CRM, and Zoho Books, which enhanced my technical proficiency in managing client interactions, tracking sales leads, and ensuring accurate billing. This role pushed me to think critically, solve problems effectively, and adapt to the fast-paced demands of a service-driven business.
Mentorship and Support
Mentorship played a crucial role in my development. Under the guidance of Project Head Glory Mam and Senior Business Analyst Abhinaya Mam, I received valuable feedback and support, helping me navigate complex tasks and refine my approach to stakeholder engagement. Their mentorship not only provided clarity but also instilled confidence, allowing me to contribute meaningfully to the CNCTrain project.
Recommendation & Appreciation
I highly recommend Abhyaz to anyone looking to gain a comprehensive understanding of business analysis in a real-world context. The project offers a unique blend of technical challenges and client-focused work, making it an ideal environment for growth. The team's appreciation for my contributions, whether through successful client interactions or process improvements, was a significant motivator and reaffirmed the value of my efforts.
Tasks Assigned & Completed
Managing client queries
Documenting solutions
Updating CRM records
Preparing detailed billing documentation.
Gratitude
I am deeply grateful for the opportunity to intern with Abhyaz. The experience has been incredibly enriching, both professionally and personally. I want to extend my heartfelt thanks to my mentors, the supportive team, and the clients I interacted with, all of whom contributed to my learning journey. This internship has laid a strong foundation for my future career, and I will carry the lessons learned here with me moving forward.
