Grievance Redressal System (GRS), powered by Zoho, is a ready to deploy software solution designed exclusively for educational institutes. Institutions face challenges like communication barriers, resolution delays, and compliance needs. Our grievance redressal system streamlines processes, facilitates self-service resolution, fosters collaboration, ensures traceability, and provides comprehensive reporting and metrics through live dashboards, addressing the diverse needs of stakeholders aiming to enhance communication and ensure efficient grievance resolution in educational settings.

Solution Overview

In your educational institution, this grievance redressal system will play a crucial role in handling queries, concerns, complaints, or disputes raised by your stakeholders and community. Essentially, it is a structured process for addressing and resolving issues that may arise among students, faculty, staff, or other stakeholders.

Those who raise grievances

Students, Parents, Vendors, Employees, etc.

Simple & direct grievance submission
Interact with committee & Track resolution progress
Provide required information & Access self-service solutions

Those who resolve grievances

Support agents - Accounts, admissions, etc.

Streamlined Workflow and Efficiency
Enhanced communication, collaboration and traceability
Personalized dashboards for Data-driven decision-making

Those who manage the system & metrics

Management, Support Managers, Department Heads, etc.

Live dashboards with key data that helps identify systemic issues
Identify recurring issues and provide systemic solutions
An auditable system that moves you into the digital age.

Those who raise grievances

Students, Parents, Vendors, Employees, etc.

Simple & direct grievance submission
Interact with committee & Track resolution progress
Provide required information & Access self-service solutions

Those who resolve grievances

Support agents - Accounts, admissions, etc.

Streamlined Workflow and Efficiency
Enhanced communication, collaboration and traceability
Personalized dashboards for Data-driven decision-making

Those who manage the system & metrics

Management, Support Managers, Department Heads, etc.

Live dashboards with key data that helps identify systemic issues
Identify recurring issues and provide systemic solutions
An auditable system that moves you into the digital age.

Aligning with your Educational Goals

Our solution offers a standardized GRS, streamlined onboarding, continuous updates, and ongoing support. This structured process promotes transparency, prevents the escalation of minor issues, and fosters trust within your educational community. Abhyaz stands as your ally in safeguarding the well-being of all involved.

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